Our client, a major transport regulator in the region, had many technology responsibilities scattered across the organization. This was a result of the need to couple specialised operational technology expertise with business operational teams.

As a result of the decentralised technology responsibilities, the client technology sector was facing challenges related to maximising the value that technology can bring to business units as a result of disjoint automated processes, federated data and most importantly gaps in the technology portfolio security and infrastructure stability in line with national and international standards.

Our team was tasked with analysing the most suitable strategy to govern digital assets and to build a standard framework and methodology to ensure compliance with national and international standards.

We kicked-off our assignment with conducting an externsive stakeholder and organisational assessment to identify the root causes of the current decentralised operating model whilst also analyzing the existing digital and data asset gaps according to international standards.

We then defined the most suitable governance model given the different priorities and constraints and defined an overarching digital and data governance framework that had multiple controls across the digital assets value chain – from acquisition to disposal.  We also worked hand in hand with our client to assess digital assets compliance with newly established digital governance framework and published periodic management reports to highlight compliance and risk related issues.

We quantified the impact of enhancing compliance on revenue growth, customer satisfaction, operational efficiency and resiliance. We also co-authored a thought leadership paper with the client that was published on COBIT

As a result of our engagement, we were able to improve compliance by over 50% and build a robust business case with quantifiable business value to support investments in digital governance and leadership endorsement. Our client was able to significantly reduce operating expenses and improve IT resiliance and scalability. The digital governance has also accelerated digital products go-to-market cycle time significantly.

Our client was recognized as a top leader in the government for digital governance and the digital governance framework was registered as a unique intellectual property.