Our client, tasked with developing and maintaining high-quality transport and infrastructure in one of the world’s fastest-growing cities, faced considerable challenges in harnessing the power of data to fuel decision-making. As our client endeavored to improve public transport facilities and develop roads, the absence of a robust advanced analytics capability became evident. The agency struggled with technical gaps that hindered the development of effective dashboards, integration and cleansing of data, identifying strategic needs, modeling data accurately, and managing data within a data lake.

To address these multifaceted challenges, we adopted a comprehensive approach that centered around defining strategic needs and prioritizing processes that require advanced analytics enablement. This involved close collaboration with stakeholders across multiple departments including the IT, public transport, data office, strategic planning, finance, and others.

We designed a unified target architecture and collected, integrated and cleansed data from multiple systems to ensure accuracy and connectedness. Our team of designers and data scientists designed and developed over 200 customized dashboards, each tailored to the specific operational insights based on our clients strategic needs.

In parallel, we constructed a state-of-the-art data warehouse, employing best practices in data architecture to facilitate efficient data aggregation, storage, and retrieval. This foundation was fueled by advanced dashboard designs, which utilized cutting-edge visual analytics to provide intuitive access to key metrics and trends.

The implementation of a comprehensive advanced analytics capability transformed the organization’s approach to data and analytics. By enabling “analytics for everyone,” we democratized access to critical data insights across the entire organization. This shift provided our client with the speed to information that was previously unattainable, allowing for rapid, informed decision-making that could keep pace with the dynamic needs of our clients growth.

The reliability and trust in the data fostered a new culture of data-driven decision making. Departments that once operated in informational silos now benefit from integrated insights that support cross-functional strategies and operational efficiencies. The enhanced analytics capability also facilitated smoother and safer travel for the public by informing infrastructure developments and service improvements based on real-time data analysis.